Return and Refund Policy

Happy Plant GuaranteeĀ 

We want our customers to love our plants as much as we do! Please check your order on arrival and if you are not 100% satisfied with any plant purchased, contact us via our contact page within 7 days of purchase to discuss whether you require a refund or replacement.

We are unable to accept returns due to change of mind, or for any plant removed from it’s original container, due to biosecurity policies.

In the case where a return is approved by our customer service team, you will be provided with a return address.

Please contact our team via our contact page prior to making a return.

Should we not be able to supply an item on your order, our customer service team will contact you. You can choose to have the amount refunded, or select an alternate plant to the same value.

Thank you for Greening WA and shopping at Nativ by Plantrite.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by email –


Nativ Happy Plant Guarantee symbol

We want you to love our plants as much as we do which is why we have our Happy Plant Guarantee!

If you are not 100% happy with your plants we will happily exchange or refund your purchase within 7 days of delivery.

See full terms and conditions on our Returns Policy page.